NORTH-AMERICAN ASSOCIATION OF
TELECOMMUNICATIONS DEALERS
NATD STANDARDS
For the Telecommunications Secondary Market
The following definitions are provided as a
minimum guideline to ensure a measure of uniformity and credibility to the
Secondary Market. They are primarily intended to be used as a reference by
which both buyer and seller can come to an understanding and agreement as to
the condition and content of what is ordered and what is shipped.
Common Equipment
All
equipment required for basic initialization of a specific PBX/CBX, KSU, or
Hybrid system. Depending on OEM may or may not include software.
Key Service Unit (KSU)
A
small cabinet which contains all the switching electronics of a business key
telephone system.
Hybrid Key System
A
key system which has some of the attributes of both a key telephone system and
a PBX.
Depot Repair Facility
A
repair facility to which equipment is shipped "out of house" for repair and
return. The user or on site maintenance personnel may perform the shipping to
the Depot Repair Facility.
Advance Replacement, where offered (Warranty)
Equipment covered under the supplier's warranty replaced in advance of
receiving the malfunctioning equipment back from the customer. This service
is applicable only when the supplier has the equipment available, and
may incur a supplemental charge.
Peripheral Equipment
Equipment not integral to, but working with a telephone system.
Designation Cards and/or Strips
Used to mark phone numbers, internal intercom numbers, etc., on telephone sets
and/or consoles.
Hand Set
The
part of the telephone held in the hand with which to speak and listen.
Power Supply
That part of the phone which converts the normal 120 or 240 volts AC power to
AC and DC at the various voltages and frequencies as needed by the components
and circuits of a system.
Mounting Hardware
Any
and all hardware necessary to mount a KSU, Telephone Set, etc., on a wall or
shelf.
User Guides
A
booklet, brochure or form detailing pertinent user information for a Telephone
Set, Console, etc.
Packaging should be adequate to protect the
equipment for shipping by common carrier of choice.
Otherwise Specified
Any
other parameters outside these definitions and/or NATD Standards at time of
sale, contract or "done deal".
QUALITY SYSTEM
Non-Documented
A
quality system patterned and implemented from a commonly recognized and
accepted method. Does not require documented evidence of operation.
Documented
Same as above except that documented evidence of operation is required.
Documented and Registered
This means that the quality system chosen is recognized and approved by a
Registrar, and upon formal verification of documented quality system, a
registration certificate is granted. An example of this is ISO 9000.
Technical Support
-
Technical assistance provided over the telephone or, in certain instances, on
site to an Interconnect or End User. There may or may not be a service charge
if and when this service is provided.
Refund Policy
Refunds may be granted at the discretion of the supplier and supplier's
policies. Generally there is a 10% to 20% restocking fee, plus all shipping
and handling charges on returns unless previous arrangements have been made.
PBX
Private Branch Exchange. A switch used inside a private business (opposed to
one serving the general public). Various manufacturers have different names
for these such as: PABX, CBX, EPABX, etc.
Minimum Services
Some items are not offered by all Secondary Market Vendors. These are the
minimum standards and definitions for all Common Industry items offered by any
and/or all companies.
.................
The equipment listed below in bold print will
normally include (as shipped by the original equipment manufacturer and where
applicable) the items appearing after "to include," unless otherwise specified
by the seller.
Telephone Set/Console
To
include: Hand Set, Hand Set Cord, Mounting Cord and Stand, Designation
Strips, Power Supply as specified by OEM part number.
Key Service Unit (KSU)
Expansion Cabinet
-
To include: Power Cord, Common Equipment (Circuit packs as configured and
shipped by manufacturer), Power supply, Door/Cover.
Hybrid Systems
To
include: Common Equipment (Circuit Packsas configured and shipped by
manufacturer), Power Supply(s), Connector Cable.
PBX Systems
To
include: Common Equipment (Circuit Packsas configured and shipped by
manufacturer), Power Supply(s), Connector Cable as specified by OEM part
number.
Circuit Packs/Boards
To
include: As configured and shipped by manufacturer.
Power Supply
To
include: Common Equipment, Power Cord, Mounting Hardware.
Peripheral Equipment
To
include: Common Equipment, Cords, Mounting Hardware and as shipped by
manufacturer.
Voice Mail
To
include: Common Equipment, Cords, Mounting Hardware and as shipped by
manufacturer.
.................
TERMINOLOGY AND DEFINITIONS
INSTALLATION AND MAINTENANCE
Cutover
Term signifying successful completion of installation and placement into
service at the customer site.
Deinstallation
The
shutoff and disconnect of machine power and the disassembly of a PBX switch to
prepare for its removal from a switch room facility. A properly executed
deinstallation will include all necessary parts for the reassembly, operation
and maintenance acceptance of the switch and ay of its components at the next
location.
Diagnostics
O.E.M. prescribed test procedure whose successful completion is normally
required for maintenance acceptance of a switch, cabinet, or peripheral piece
of equipment.
Flash or Hot
CutSame as "Cutover" but is done while existing equipment is in operation and
down time is reduced to a minimum.
Installation
-
The physical hook-up and diagnostic testing of a PBX switch, cabinet, or
peripheral item prior to a cutover and maintenance acceptance by the
maintaining vendor.
Maintenance Contract
-
Contract guaranteeing the repair of a PBX switch to support it at operational
levels for a predetermined fixed term and fixed price.
Moves, Changes, Additions
Any
of the above ancillary work performed on a PBX switch or peripheral item after
installation.
Work Order
-
Internal document used by a remarketer specifying
Work to be
performed;
Machine or item on which work is to
be performed;
Required completion date;
cost of work; and
Customer purchase order and/or other
pertinent billing information.
A work order is implemented by a remarketer, once
a written request has been received authorizing the work to be performed.
..........................
TERMINOLOGY AND DEFINITIONS
REMARKET AND REPAIR
Done Deal
Term used between seller and buyer to signify that a sale has been agreed to
and an oral contract is now in effect, binding both parties to the
agreed-to-sale as if a written contract had been signed. A written contract
submitted later that does not conform to the original oral contract is not
justification for dissolving the original oral agreement unless both parties
agree to the new written contract.
Like New
Excellent condition. Under normal conditions could pass as new; i.e., not
used, but not necessarily in the O.E.M. packaging.
Out of Service/Used
Equipment taken from service. Expected to work and be complete.
Refurbished/Recycled (Cosmetic only)
Enhancing the cosmetic appearance by using on or more of the following
processes:
a.
Cleaning the plastic
b.
Buffing the plastic
c.
Painting the plastic
d.
Supplying new plastic
Repaired/Refurbished/Recycled
Equipment is repaired to original working condition, but does not include
refurbishment or recycling process except where required to bring equipment to
working condition.
Release
The
relinquishing of a piece of equipment to a purchaser/user upon fulfillment or
anticipated fulfillment of contractual obligations, whether written or oral.
Warranty
Span of time that equipment will be repaired or replaced due to failure. Does
not include reimbursement of engineer's fees required for replacement. May
not include equipment failure due to abuse or destruction by either
intentional or unintentional means.
